⭐⭐⭐⭐⭐ Exceptional honesty and customer service
I have been a customer of Rocky Cycle for years, but after my experience today I realized it was long overdue for me to leave a review.
I stopped by because I was convinced my Cube 29 inch carbon mountain bike needed a tune up. Sean took the time to put the bike on a stand, thoroughly inspect it, check all the components, test the brakes, air up the tires, and make sure everything was working properly.
After looking everything over, he simply said, “You don’t need anything. Just ride it.”
In today’s world, where many businesses would gladly sell a customer a service they do not actually need, Sean chose honesty. I was fully prepared to pay for a tune up, but instead he told me the bike was in excellent condition and needed nothing.
What impressed me even more was that he did not charge me a cent for his time. He carefully inspected the bike, checked everything over, aired up the tires, answered my questions, and then sent me on my way with a smile.
That kind of integrity is rare and deserves recognition.
The staff at Rocky Cycle have always been knowledgeable, professional, and friendly, but today’s experience really stood out. It reminded me that great customer service is not about making a sale. It is about doing what is right for the customer.
I walked into the shop expecting to spend money and left with something far more valuable. Confidence that I am dealing with people I can trust.
Thank you, Sean, for your honesty and professionalism. It did not go unnoticed.
If you are looking for a bike shop that puts customers first, I highly recommend Rocky Cycle.
⭐⭐⭐⭐⭐ Five stars, well deserved. 🚴♂️
CHETANBIR SINGH
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June 20, 2026
Fantastic service and very friendly staff! They were patient, understanding, and clearly know everything about bicycles. They gave honest advice, answered all my questions, and made the whole experience easy. Highly recommend this shop!
Dyllin John
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April 03, 2026
I had an awesome experience at Rocky Cycle! They went above and beyond to help me with my crank bolt issue—super friendly staff, awesome service, and they really took the time to make sure everything was perfect. I highly recommend them if you need bike repairs or parts.
Jeff & Tiffany Abaquin
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June 20, 2026
Our family bought our entire set of bicycles for the summer and years to come. I am so impressed how knowledgeable the ownership and staff are. Highly recommend supporting a local business like this!
Vishal Bali
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March 01, 2026
I went in today to get some parts to patch a tire. They were efficient , informative, and very helpful. Would definitely come back.
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7143 King George Blvd, Surrey, BC V3W 5A4, Canada
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⭐⭐⭐⭐⭐ Exceptional honesty and customer service I have been a customer of Rocky Cycle for years, but after my experience today I realized it was long overdue for me to leave a review. I stopped by because I was convinced my Cube 29 inch carbon mountain bike needed a tune up. Sean took the time to put the bike on a stand, thoroughly inspect it, check all the components, test the brakes, air up the tires, and make sure everything was working properly. After looking everything over, he simply said, “You don’t need anything. Just ride it.” In today’s world, where many businesses would gladly sell a customer a service they do not actually need, Sean chose honesty. I was fully prepared to pay for a tune up, but instead he told me the bike was in excellent condition and needed nothing. What impressed me even more was that he did not charge me a cent for his time. He carefully inspected the bike, checked everything over, aired up the tires, answered my questions, and then sent me on my way with a smile. That kind of integrity is rare and deserves recognition. The staff at Rocky Cycle have always been knowledgeable, professional, and friendly, but today’s experience really stood out. It reminded me that great customer service is not about making a sale. It is about doing what is right for the customer. I walked into the shop expecting to spend money and left with something far more valuable. Confidence that I am dealing with people I can trust. Thank you, Sean, for your honesty and professionalism. It did not go unnoticed. If you are looking for a bike shop that puts customers first, I highly recommend Rocky Cycle. ⭐⭐⭐⭐⭐ Five stars, well deserved. 🚴♂️
Fantastic service and very friendly staff! They were patient, understanding, and clearly know everything about bicycles. They gave honest advice, answered all my questions, and made the whole experience easy. Highly recommend this shop!
I had an awesome experience at Rocky Cycle! They went above and beyond to help me with my crank bolt issue—super friendly staff, awesome service, and they really took the time to make sure everything was perfect. I highly recommend them if you need bike repairs or parts.
Our family bought our entire set of bicycles for the summer and years to come. I am so impressed how knowledgeable the ownership and staff are. Highly recommend supporting a local business like this!
I went in today to get some parts to patch a tire. They were efficient , informative, and very helpful. Would definitely come back.